It's Comtastic!!!

Here is an actual conversation I had with Comcast earlier today via their "chat" feature. We are doing a house remodel, and need to quickly move the comcast box mounted on the outside of the house so the electrical systems can be upgraded.

Live Chat

Problem: Having electrical work done on my house. Need to move my outside cable box 3 inches to the right. Needs to be done before FRIDAY

user doug_ has entered room
Doug (Wed Nov 14 10:51:10 CST 2007)
>Having electrical work done on my house. Need to move my outside cable box 3 inches to the right. Needs to be done before FRIDAY

analyst Chantelle has entered room
Chantelle (Wed Nov 14 10:51:12 CST 2007)
>Hello doug_, Thank you for contacting Comcast Live Chat Support. My name is Chantelle. Please give me one moment to review your information.

Chantelle (Wed Nov 14 10:51:52 CST 2007)
>I'd be happy to help you with that.

Chantelle (Wed Nov 14 10:51:52 CST 2007)
>One minute please.

Chantelle (Wed Nov 14 10:53:21 CST 2007)
>I am sorry Doug that is a special request, I can enter this for you. But there is no way it will be completed by friday. Most special requests take between 3-6weeks to be completed.

doug_(Wed Nov 14 09:54:37 CST 2007)
>ok, then i will call for service next week when the electrical contractors rip it off the wall :-)

Chantelle (Wed Nov 14 10:55:45 CST 2007)
>You can definitely do that, I will advise you that if that does occur, there may be a service fee applied.

Chantelle (Wed Nov 14 10:57:17 CST 2007)
>Is there anything else I can help you with?

doug_(Wed Nov 14 09:57:58 CST 2007)
>sure. what is the number for service restore when it goes out?

Chantelle (Wed Nov 14 11:00:43 CST 2007)
>1-800-Comcast

doug_(Wed Nov 14 10:01:17 CST 2007)
>ok, thanks

Chantelle (Wed Nov 14 11:01:25 CST 2007)
>Your Welcome!

Chantelle (Wed Nov 14 11:01:26 CST 2007)
>Is there anything else I can help you with?

doug_(Wed Nov 14 10:01:33 CST 2007)
>nope, thanks

Chantelle (Wed Nov 14 11:01:44 CST 2007)
>Thank you for contacting Comcast, Have a good day!

Chantelle (Wed Nov 14 11:01:47 CST 2007)
>Analyst has closed chat and left the room

analyst Chantelle has left room